FAQ
Orders & Collection
Do you deliver?
No, we currently do not offer delivery. All orders are available for pickup from our store only.
Both pre-orders and walk-in purchases are welcome.
Dietary Requirements & Allergens
Do you cater for dietary requirements?
We offer a selection of gluten-free products. If you have specific dietary requirements, please contact us before placing your order and we'll be happy to advise on suitable options.
At this time, we do not offer dairy-free products as part of our regular range.
Are your products Halal?
Unfortunately, we are not Halal certified.
Allergy Advice
Please note that we are not an allergy-free kitchen.
While every care and precaution is taken when preparing our products, we cannot guarantee that our products are free from ingredients that may affect those with food allergies.
Our products may contain:
- Gluten
- Dairy
- Eggs
- Nuts (primarily almonds)
They may also contain traces of other allergens due to shared preparation areas and equipment.
If you have any concerns regarding allergens, please contact us before placing your order.
Storage & Shelf Life
How should I store my order?
We recommend refrigerating all products as soon as possible after collection and keeping them refrigerated until ready to serve.
All products should be stored below 5°C and should not be left unrefrigerated for more than 2 hours before consumption.
How long do your products last?
For the best quality and freshness, we recommend consuming products within 3 days of collection.
Serving Recommendations
How should I serve my cake?
For the cleanest slices, use a sharp knife.
For best results:
- Dip the knife blade into hot water.
- Wipe the blade dry.
- Slice the cake.
- Repeat between slices.
This will help achieve neat, professional-looking portions.
Catering & Wholesale
Do you offer catering or wholesale services?
Yes, we do.
Please submit an enquiry through our Contact Us page and our team will be happy to discuss your requirements.